Refund Policy

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. At this time, return shipping costs are not covered. After this time, the order will be considered final and no refunds will be issued except as provided in these terms and conditions.

To be eligible for a return, your item must be in the same condition as you received it, unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To make the return, please email us at contact@lilimargo.com and include the following information: order number, name of product(s) you wish to return, name, email address, shipping address and the date the products were ordered and received.

Please send your return package to LILI MARGO, 14 rue Ernest Renan, 92130, Issy-les-Moulineaux

You can always contact us for any return question at contact@lilimargo.com.

Defective or damaged items

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can assess the problem and resolve it.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as facial care accessories or used items. We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know whether or not the refund has been approved. If approved, you will automatically be refunded to your original payment method. Please keep in mind that it may also take some time for your bank or credit card company to process and issue the refund.