Opening of accounts
Management of customer accounts and sending of commercial prospecting
Consent (art. 6.1.A GDP)
Civility, name, first name, pseudo, profile photography, date of birth, company, email address, telephone numbers, city, country, orders of orders;
> 3 years from the opening of the account if no order has placed
In the event of an order, the conservation period is that indicated in the line "Orders Management"
- Lili Margo employees in charge of the website, customer service and IT.
- external providers in charge of computer maintenance and site accommodation
Order management
Management of customer contracts
Execution of a contract (art 6.1, b GDPR)
Civility, name, first name, pseudo, email, company, billing address, delivery address, telephone numbers, means of payment, IP address,
order details, order number, order tracking number, information exchanges when ordering;
> 5 years from the end of execution of the contract for orders placed by professionals (article L 110-4 of the Commercial Code; article 2224 of the Civil Code) or for orders of a value of less than 120 euros passed by consumers
> 10 years from delivery for orders placed by consumers worth more than 120 euros (article L 213-1 and article D213-2 of the Consumer Code),
> 10 years from the end of the accounting financial year for data participating in the establishment of accounting (article L123-22 Commercial code)
- Lili Margo employees in charge of the website, customer service and IT
- External provider in charge of payments
- external providers in charge of delivery
- external providers in charge of computer maintenance and site accommodation
Management of "#LMCLUB" awards
Management of “#LMCLUB” contracts
Execution of a contract (art 6.1, b GDPR)
Civility, name, first name, pseudo, email, registration, "ambassador" code, billing address, telephone numbers, bank identity statement, number of affiliates, total number of orders, orders, orders, commissions, history of payments;
> 5 years from the end of execution of the contract
- Lili Margo employees in charge of the website, customer service and IT.
- external providers in charge of computer maintenance and site accommodation
Relances "Panned" baskets "
Recovery Basket Purchase
Consent (art. 6.1.A GDP)
E-mail address ;
> 3 years from the last connection (the user is customer or prospect identified)
- Lili Margo employees in charge of the website, customer service and IT
- external providers in charge of computer maintenance and site accommodation
Information requests
Management of information requests made on the site
Consent (art. 6.1.A GDP)
Civility, name, first name, pseudo, e-mail address, telephone numbers, country city, subject of the request;
The shelf life depends on the nature of the demand. For exemple,
> The data corresponding to a request relating to an order in progress will be kept in accordance with what is indicated in the line "Command management"
> The data corresponding to a request relating to the products offered for the sale or the terms of the "Ambassador" program will be kept for 3 years from the last contact with the user in the absence of order
- Lili Margo employees in charge of the website, customer service and IT.
- external providers in charge of computer maintenance and site accommodation
Newsletter
Sending a newsletter
Consent (art. 6.1.A GDP)
Civility, name, first name, pseudo, email address, country city;
> Data is kept until unsubscribe
> In the event of unsubscribe, the data necessary for the management of oppositions is kept for 3 years from the unsubscribe
- Lili Margo employees in charge of the website, customer service and IT.
- external providers in charge of computer maintenance and site accommodation
- External provider in charge of sending the newsletter
"Consumer" opinion
Management of opinions given by consumers through site features and reusable for promotion purposes in accordance with the terms of a license.
Execution of a contract (art 6.1, b GDPR)
Last name, first name, pseudo, date of publication, notice;
> 5 years from the end of execution of the contract
- Lili Margo employees in charge of the website, customer service and IT.
- external providers in charge of computer maintenance and site accommodation
- External provider in charge of communication
Advertising targeting
Targeted advertising
Consent (art. 6.1.A GDP)
E-mail, navigation information, IP address
> 13 months from consent
- Lili Margo employees in charge of the website, customer service and IT.
- external providers in charge of computer maintenance and site accommodation
- External provider in charge of communication
Sales statistics
Sales Analysis
Lili Margo legitimate interest to establish statistics in order to have a global vision of its sales, to analyze its results to improve its services (Art 6.1.F RGPD)
Last name, first name e-mail address, sales information
> 3 exercises closed according to the last transaction with the user.
- Lili Margo employees in charge of the website, customer service and IT.
- external providers in charge of computer maintenance and site accommodation
Connection monitoring
Connect and navigation log
Consent (art. 6.1.A GDP)
When the user connected via his account: the data processed is all the account information
When the user did not connect via a customer account, only the IP address and navigation information is collected.
> 13 months for data from cookies
> 3 years from the last connection as soon as the user is an identified customer or prospect
- Lili Margo employees in charge of the website, customer service and IT.
- external providers in charge of computer maintenance and site accommodation
- External provider in charge of communication