Last update on 08/10/2022

The products of the Lili Margo range ("products") are offered for sale on the website of the website accessible to the address http://www.lilimargo.com/fr/ (the "site"). This site is published by Lili Margo, 99 rue Paul Vaillant Couturier, 92240, Malakoff, France (833 348 659 RCS Nanterre) (hereinafter referred to by "Lili Margo"). The Lili Margo website store (the “store”) is the official online store of Lili Margo products.

The products you buy on the store are exclusively sold to retail and intended for end consumers. We reserve the right to consider any order as zero which would not correspond to retail or to reduce the quantities. If you wish to make a purchase in a professional setting, we invite you to contact Lili Margo By clicking here or by phone at number +33 01 80 22 94 86.

Sales made on this site are reserved for adults or minors holding an authorization from their legal representative allowing them to make a purchase on the site. We reserve the right at any time to ask you to provide us with proof of identity attesting to the age or the authorization of your legal representative. We reserve the right not to answer your order if you do not respond to the above request.

We invite you to read these general conditions of sales ("CGV") as well as the legal notices and conditions of use of the site (Available here) and our privacy policy (Available here) which govern navigation on the site as well as the collection and processing of your personal data.

The purchase of products on the store presupposes the full and full acceptance of these GTC which you acknowledge that you have read before. You will therefore have to accept them actively when placing your order. Lili Margo reserves the right to modify these GTCs at any time, the GTC applicable to an order remaining those applicable at the time of placing the said order.

We will be brought as part of your purchases to exchange with you electronically. By using online purchases, you accept that any communication between us takes place electronically and that, unless legal provision imposing a writing, all our exchanges have the same value as the exchanges made by registered mail with acknowledgment of receipt.

1. Our products

The products offered for sale and their characteristics are those appearing on the shop. Only this information is deemed to be worth as products. Do not trust any other website or any other source of information about their description.

The products comply with the French legislation in force, Lili Margo's responsibility cannot be engaged in the event of non-compliance with the legislation of the country in which the product will be delivered and it is up to you to check with the local authorities of the country of Delivery The possibilities of delivery or use of products in this country.

2. Your personal account

When you place your first order, you can create a user account with user name and password. This is only mandatory if you want to join our "#LMCLUB" program. It is up to you to ensure the preservation and confidentiality of your password, the operations carried out on the site through your account being deemed to be carried out by you. As soon as you are aware of a misappropriation or unauthorized use of your password, please immediately inform us in clicking here  or by phone at number +33 01 80 22 94 86 so that the appropriate measures can be implemented.

You will be able to access your account within a summary of orders that you have placed in the last 12 months, from your status as it will result from our ambassador program, as well as sales made by people who have used your promo code and your earnings.

You will also find your electronic invoices in PDF format. You can print this invoice by going to the "My activity" section by selecting the order concerned. Please note that an invoice is only available when payment of the order is confirmed.

3. Orders

To order you must click on "Add to the basket" then go to the payment page. We point out that the content of your basket can be subject to an expiration time any order will necessarily be worth unconditional acceptance of these GTCs and you will have to confirm it by checking the adequate box prior to the validation of your basket. Before confirming your order you have the possibility of checking your basket, its total price and the information provided by you, to correct any errors or to make the desired modifications (especially in terms of products ordered or quantities appearing in your basket).

For the purposes of making a purchase of products, you must provide your name and address, your telephone number, your e-mail address, the information concerning payment terms and all other required information. You will also have to give us a valid delivery address (we do not accept deliveries to postal boxes or automated parcel distribution centers) and be authorized or holder of a valid debit/credit card or A PAYPAL account validated in the event of payment by these regulations.

You accept that your orders are an offer to purchase the products listed in your order for the CGV. Each order is deemed to constitute a separate sale. All orders are subject to their confirmation by Lili Margo, which cannot be refused unless legitimate reasons including in particular a possible fraudulent order or payment defects during your previous orders.

4. Order processing and conclusion of the contract

Once your order is validated, a printable and registered summary will be displayed on the site and you will receive an acknowledgment of receipt of your order by email to the email address provided by you. This email will resume your identity and your contact details, the details of the products ordered, the costs of costs and any restrictions of orders, the amount of the order all taxes included, confirmation of payment. This email does not constitute an order acceptance, but only the confirmation that Lili Margo has received it. The acknowledgment of receipt of your order does not in any way guarantee the availability of the products or the confirmation of the order.

Lili Margo retains the property of the products to the full price collection in this inclusive the shipping costs. In the event of non-payment or payment incident, we reserve the right to ask you to return the products received.

Sales on the site are made within the limits of available stocks. Lili Margo makes every effort so that the products you want to order on the store are available.

In the event of unavailability of a product, you are generally informed directly when placing your order by a message on the site. However, given the concomitance of orders or links with logistics, it is possible that we are unable to immediately check the availability of products and that we inform you that after validation of your order and before delivery. In this case you will be informed by electronic message.

If the product you have ordered is unavailable, the sale between you and Lili Margo will not be trained as the product concerned and this product will not be referred to in the shipment of shipment confirmation which will be sent to you. In the event of partial cancellation of your order after it has been placed, you will be delivered products available and you will be reimbursed for the price of the products ordered not available as soon as possible and at the latest within 30 days of your payment.

Once you have placed and paid your order, it can no longer be canceled, unless you exercise your right of withdrawal in accordance with article 10 below.

5. Price, shipping, costs and taxes

The prices of the products appear in the pages presenting each product and its characteristics when placing your order, in the summary of your order before payment as well as in the order for confirmation of order reception. The prices displayed are all taxes included but excluding shipping and delivery costs. Unless otherwise indicated, all the prices displayed on our shop are in euros.

Once the order has been validated and paid, it is dispatched to the address you have provided by postal services or by a specialized service provider (the "carrier") depending on the option you have selected. The amount of shipping costs depends on the delivery location and the shipping method selected by you.

Shipping and delivery costs will appear on your order before you confirm and settle. You will then have, if necessary, the possibility of modifying your delivery method. Shipping and delivery costs as well as the corresponding VAT will be indicated separately within the ordering email of order receipt. 

Please note that international orders can be subject to customs fees and local taxes, which will be borne by the buyer.

6. Payment

Any order placed on the store involves payment. Orders are payable in euros all taxes included and any bank charges remain your responsibility, including in the event of cancellation of the sale.

Payment must be made by bank card (visa or mastercard) or PayPal. For credit cards (visa, mastercard), an "authorization" is required during your payment. An 'authorization' is a verification made by your bank to ensure that you have the necessary funds to make the purchase. In the absence of receipt of the required authorization, Lili Margo will cancel your order. The payment of your purchase will be deemed to be made from the bank card concerned as soon as Lili Margo has sent you the shipping confirmation email.

Bank card or PayPal transactions are secure thanks to advanced encryption technologies.

In any event, Lili Margo reserves the right to refuse any order in the event of (i) suspicion of the non-professional nature of the purchase, (ii) total or partial non-payment of one of your previous orders or of your order.

7. Delivery

The delivery time is mentioned when placing your order. Delivery in France generally occurs within 48 working hours (excluding Saturday, Sundays and holidays) from the sending of the electronic order for receipt of order receipt, provided that your payment was received before 3:00 p.m. during the day even order. This period is given as an estimate. In all cases, the delivery time may not exceed 30 working days from the sending of the ordering email of order receipt. For deliveries abroad, deadlines vary depending on the country of destination.

In the event of the absence or insufficient size of the mailbox, you will receive a passing notice informing you of the possibility of withdrawing your package in a given post office or recruiting contact with the carrier in order to agree on a new delivery date. You are informed that the shelf life of the package by the carrier is limited to a minimum of 10 days and that after this period the package will be returned to us.

In this case you will be refunded by your order under deduction of shipping and delivery costs. It will be the same in the event of an error on the delivery address.

Lili Margo reserves the right to modify the carrier in charge of delivery of your order and, in this case, no additional costs will be charged to your initial request.

Each delivery will be preceded by the sending by email of the corresponding invoice that you can also find in your personal account as indicated in article 2 of these GTC.

Lili Margo cannot be held responsible for the delay or lack of execution of the sale in the event of force majeure, namely in the event of an event outside of its control including war, act of terrorism, strikes, national emergency states or premises, transport failure, electricity or services, earthquakes or other natural disasters.

If the products you have received do not correspond to those you ordered, or if your order is incomplete or damaged during transport, you must issue any necessary reserves during delivery and contact Lili Margo customer service By clicking here, by e-mail(service.client@lilimargo.com) or by phone at number +33 01 80 22 94 86 to obtain all the assistance required.

In the event of exceeding the maximum delivery time (30 days), you can denounce the order to Lili Margo customer service (service.client@lilimargo.com) By email or by phone at number +33 01 80 22 94 86 to obtain from all the assistance required. You will then be refunded by your order, delivery costs included, within 14 days of receipt of the denunciation of your order, excluding any other compensation.

Any delay in delivery must be indicated as quickly as possible to Lili Margo customer service by email By clicking here or by phone at number +33 01 80 22 94 86 so that we can diligen ad hoc research as quickly as possible to the carrier. If during these investigations, the package is found and sounds to what you have launched the order denunciation, the package will be re-alien at the delivery address mentioned in the order. If the order is lost, we will send you a new order at our expense except that the products are no longer available in which case we will reimburse you.

8. Reception and risk transfer

Each delivery is deemed to be made as soon as the products have been made available to you by the carrier. The transfer of risks relating to the products will take place at this time.

It is up to you to check the good condition of the package and the conformity of its content to your order. Any damaged package must be refused by you at the time of delivery and left to the non -open carrier. You will have to point out your refusal and its reasons on the reception voucher. In the event of delivery by Colissimo, you will have to bring the package back to the Undo -Open Poste and expressly report to the Post Office the non -compliant State of the package within 2 days of receiving the package. At the same time you will have to inform us By clicking here or by phone at number +33 01 80 22 94 86 as soon as possible.

Any product that would lack your order or that would be damaged must be reported to customer service By clicking here or by phone at number +33 01 80 22 94 86. This may request any information relating to your identity or that of the recipient of the order and carry out any necessary verification.

9. Legal guarantees

You have legal guarantees in accordance with the following provisions:

"- The consumer has a period of two years from the issuance of the property to obtain the implementation of the legal guarantee of compliance in the event of a lack of conformity. During this period, the consumer n 'is required to establish that the existence of the lack of conformity and not the date of appearance of it.

- When the contract of sale of the property provides for the provision of digital content or a digital service continuously for a period of more than two years, the legal warranty is applicable to this digital content or this digital service throughout the provided provided. During this period, the consumer is not required to establish that the existence of the lack of compliance affecting the digital content or the digital service and not the date of appearance of it.

- The legal guarantee of conformity takes obligation for the professional, if necessary, to provide all the updates necessary to maintain the conformity of the property.

- The legal guarantee of compliance gives the right consumer to repair or replacement of the property within thirty days of their request, without costs and without major drawbacks for him.

- If the property is repaired as part of the legal guarantee of compliance, the consumer benefits from a six -month extension of the initial warranty.

- If the consumer requests the repair of the property, but the seller imposes replacement, the legal guarantee of compliance is renewed for a period of two years from the date of replacement of the property.

- The consumer can obtain a reduction in the purchase price while retaining the property or ending the contract by being reimbursed in full against restitution of the property, if:

  • The professional refuses to repair or replace the property;
  • The repair or replacement of the property comes after a period of thirty days;
  • The repair or replacement of the property causes a major drawback for the consumer, especially when the consumer permanently supports the costs of recovery or removal of the non -compliant property, or if he supports the installation costs of the repaired property or replacement ;
  • The non-compliance of the property persists despite the attempt to comply with the seller who have remained unsuccessful. Consumer is also entitled to a reduction in the price of the property or the resolution of the contract when the lack of conformity is so serious that it justifies that price reduction or contract resolution is immediate. The consumer is not required to request the repair or replacement of the property beforehand.

- The consumer is not entitled to resolution of the sale if the lack of conformity is minor.

- Any period of immobilization of the property for its repair or replacement suspended the guarantee which remained to run until the delivery of the rehabilitation property.

-The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the Consumer Code.

- The seller who hinders in bad faith in the implementation of the legal guarantee of conformity incurs a civil fine of a maximum amount of 300,000 euros, which can be brought up to 10 % of the average annual turnover (Article L. 241-5 of the Consumer Code).

- The consumer also benefits from the legal guarantee of hidden defects in application of articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This guarantee gives the right to a price reduction if the property is kept or a full refund against restitution of the property. "

10. Right of withdrawal

10.1 Right of withdrawal

You have a period of 14 days from the day of delivery of your order to withdraw without giving any reason and without penalty except for the return costs which will be your responsibility.

The withdrawal period expires 14 days after the day you, or a third party other than the carrier and designated by you, enter into physical possession of the articles.

To exercise your right of withdrawal, you must inform us by sending an email to an email to the address service.client@lilimargo.com Or a registered letter with AR, informing your decision to give up this contract by an unequivocal declaration and which we will accuse you of reception by electronic message. You can use the withdrawal form model below, but this is not mandatory.

Retraction form model: (fill out and return this form only if you wish to renounce the contract)

In Lili Margo, 99 rue Paul Vaillant Couturier, 92240, Malakoff. For customers in France, you can also send an email to the address service.client@lilimargo.com ;

By this, I/we () inform you/inform you that I/we () give up/give up my/our () contract to sell the following goods ()

- ordered on ()/received on (),

- Name of the consumer (s),

- Address of the consumer (s),

Date and signature of the consumer (s) (only if this form is written on paper),

In order for the withdrawal period to be respected, it is enough that you transmit your communication relating to the exercise of your right of withdrawal before the expiration of the withdrawal period.

Please note that you can exercise your right of withdrawal for each product in your order independently. However, we ask you to note that the products sold under the wording "duo", "trio", "quartet" "complete routine" or "the whole range" constitute with regard to your right of retraction a single product. You will therefore be able to exercise your right of withdrawal only for all the products included under these labels under these labels.

From the reception by you of our message accusing receipt of your withdrawal decision, you will then have a period of 14 days to send us, at your expense, the complete products, in their non -open original packaging, to the intact packaging , accompanied by the return voucher sent by email. In the absence of referral within the time limit, the order will be deemed final and no refund can no longer intervene apart from the cases provided for in these GTCs.

A partial reimbursement may also be applied due to a depreciation of the product (s), resulting from manipulations other than those necessary to establish the nature, the characteristics and the proper functioning of the product (s) concerned (s) ), in particular due to damage to the packaging and/or the original packaging.

10.2 Effects of retraction

In the event of withdrawal from you, we will reimburse you entirely, including delivery costs up to standard delivery costs (and this, even if you have chosen a more expensive delivery method) and as soon as possible without exceeding 14 days from the day we receive products returned in original condition. The acceptance or refusal of returned products will be reported to you by email. We will refund using the same payment method as the one you have used for the initial transaction and this reimbursement will not cause any fees for you.

11. Independence of clauses

If one of the stipulations of these GTCs turns out to be illegal, zero or, for any reason, inapplicable, this provision will be deemed to be divisible from these GTCs and this will not affect the validity or the applicability of other stipulations .

12. Limitation of liability

Lili Margo cannot be held responsible for his obligations as part of these GTCs in the event that their non -performance result from an event constituting force majeure, namely an event fulfilling the criteria set by the jurisprudence of the Court of cassation and legislation, due to a third party even if it is predictable or the fault of the buyer.

13. Non renunciation

The fact for one of the parties not to take advantage of the other part of a breach of any of the obligations referred to in these GTCs cannot be interpreted as a renunciation of the obligation in question.

14. Contact details

We are at your disposal to assist you for any questions or complaints regarding your purchases on the store.

Regarding orders and deliveries in mainland France:

You can contact Lili Margo by e-mail (service.client@lilimargo.com) or by phone at +33 01 80 22 94 86 Monday to Friday between 9 a.m. and 6 p.m., with the exception of holidays or in writing to Lili Margo, 99 rue Paul Vaillant Couturier, 92240, Malakoff.

15. Applicable law

These general conditions of sale and any sale of products made by Lili Margo within the Lili Margo site store are governed by French law.

16. Dispute settlement

In the event of a dispute likely to occur on the occasion of the interpretation and/or the execution of these or in relation to these GTC, you can decide to use conventional consumption mediation, with the mediator designated by Lili Margo: soul consumer: https://www.mediationconso-ame.com/

The European Commission also makes available to consumers an online dispute resolution platform accessible to the following address: http://ec.europa.eu/consumers/.

In the event of failure of this mediation procedure or if you wish to enter a competent court to resolve the litigation concerned, the rules of the Code of Civil Procedure will apply.

17. Language

These general conditions of sale have been established in French and English. In the event of ambiguity, the French version will prevail.

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