FREQUENTLY ASKED QUESTIONS

Delivery is free in France to collection points, otherwise it starts at €5.90. For countries outside the European Union, fees vary depending on location, ranging from €5.90 to €19.90. If your order exceeds €75, delivery is free, even to your home.

After making your purchase, a tracking link will be sent to you the next business day and you will receive your order within 48 business hours.

Our team makes every effort to ensure your order is delivered as quickly as possible. We prepare your package the same day or within a maximum of 24 hours. However, during busy periods such as new product launches, holidays, and sales, preparation times may be longer.

Since we ship our products worldwide, shipping carriers may vary depending on your region. If you live in France or Europe, your package will be delivered by Colissimo or Chronopost. We ship directly from our warehouse located in the Île-de-France region.

Your shipping address and billing address may not be the same. However, for security reasons, both addresses must be in the same country.

To ensure successful delivery, it is necessary to sign for all packages upon receipt to ensure the delivery conditions are the best possible.

To ensure a smooth checkout experience, we suggest you carefully check the section in which you entered your promo code. It's crucial to note the promo code's location just above the " order " button when you're about to finalize your cart. We also recommend that you ensure the promo code you wish to use is still valid, either through your emails or by referring to the person who provided it to you.

Before proceeding to payment, you can modify or cancel your order by accessing the "Your Cart" page during the validation stage of your order. However, once the order is finalized, we can no longer guarantee cancellation or modification deadlines. However, if you wish to return all or part of your order, you can consult our return policy for more information on this subject.

If you wish to change your delivery address after your order has been shipped, this is still possible. However, you will need to contact the carrier responsible for your delivery and provide them with your new address details.

During busy periods such as sales or holidays, tracking links may take longer to be sent. If you do not receive the link within 5 business days, please contact us by email at client@lilimargo.com.

We are aware of the inconvenience this may cause and we sincerely apologize. We are making every effort to prepare and ship your orders in the best possible conditions. To help us quickly resolve any errors or problems, please fill out the contact form at the bottom of the page by providing us with the order number, a photo of all items received, and a photo of your delivery note. If you notice a damaged product or a preparation error, please notify us within 14 days of receiving your package. We may need additional photos of the damaged products, so we recommend that you do not discard anything before contacting a member of our team.

If your package is returned to the sender (us), please click "Contact Us" at the bottom of the page and fill out the contact form available, providing us with your order number. We will take care of the resend of your package at no additional cost. If we do not contact you and your package is returned, we will replace or refund your order in full.

If the tracking indicates that your package has been delivered, we recommend waiting until the end of the day before contacting our customer service team, as the delivery person may have updated the tracking earlier than expected and delivery may be in progress. We then suggest checking with your caretaker, neighbors, and post office to see if your order has been left there. If, after these checks, the package is still missing, please contact us so we can work together to find a suitable solution.

When your package crosses borders, it's possible it may be held up by customs. In this case, once we've shipped your package, we're unfortunately unable to affect its delivery, as this will depend on your country's postal and customs services. It's important to note that international orders can sometimes get stuck in the postal system, which can cause delivery delays of up to 7 weeks. While this is rare, it can happen.

Please review our return policy by clicking on Return Policy.

We would be grateful if you could return the products to us in their original condition. If you wish to return multiple orders in one package, please contact us by email and provide us with the order numbers and your contact details.

It is possible that you may experience an allergic reaction to one of our ingredients. We strongly recommend that you consult a dermatologist for a professional evaluation. If necessary, you may return the product to us in accordance with our return policy.

Shipping costs are not reimbursed at this time.

We suggest contacting your bank to verify that your payment method is working properly. If everything is in order, please feel free to contact us by email at service.client@lilimargo.com for assistance. Our team will be happy to answer your questions.

Our skincare range is designed to suit all skin types, including sensitive skin. We offer a variety of products specially formulated to meet the individual needs of each skin type, whether for oily, dry, combination, or mature skin. We also offer products to treat skin concerns such as acne, dark spots, and wrinkles.

Our products are cruelty-free, do not contain animal-derived ingredients, and are not tested on animals.

Lili Margo is committed to producing all of its products in France, guaranteeing local production and promoting the development of products made in France.

We're proud to say that the products and ingredients we use to make our creams and treatments are 97% natural. At Lili Margo, we're committed to respecting nature and harnessing its potential for your beauty and skin's well-being.

At Lili Margo, we offer you the freedom to combine our products to personalize your skincare routine. However, to achieve the best results, we recommend using products from the same range to effectively address your specific needs. For example, if you have dry and wrinkled skin, the Floractiv20+ range is specially formulated for you. By combining the Intense Cream, the Awakening Cream, the Eye Cream, and the Floral Serum, you will deeply hydrate your skin to reduce the signs of aging.

According to beauty and cosmetics professionals, anti-aging skincare products can be started as early as age 22. The FLORACTIV20+ range is designed to prevent the appearance of wrinkles and the first signs of aging, while plumping and smoothing fine lines.

Applying an eye contour treatment is recommended to preserve the delicate and thin skin around the eyes, reduce signs of aging such as wrinkles and dark circles, and promote a radiant and rested look.

Taking care of your skin means, above all, understanding it by observing it carefully and listening to its needs. The first step to healthy, radiant skin is ensuring adequate hydration by drinking water regularly. Water is the best ally for plump, revitalized skin. Next, it's important to know your skin well to provide it with care tailored to its specific needs and to repeat this skincare routine every day.

To prevent skin dryness, it is essential to regularly moisturize your skin using a moisturizer appropriate for your skin type, while avoiding prolonged and overly hot baths or showers. It is also important to maintain good hydration by drinking enough water every day. In addition, it is recommended to use gentle skin care products suited to your skin, protect your skin from harmful UV rays by applying sunscreen, and avoid smoking, as this can further dry out the skin.

Following a complete facial routine is highly recommended because it deeply cleanses, moisturizes, protects, and nourishes the skin. This practice helps prevent the appearance of imperfections, delays the aging process, maintains radiant and healthy skin, and improves skin texture. In short, following a complete facial routine is an effective way to take care of your skin regularly and preventatively.

We accept payments made with credit cards (Mastercard, Visa), as well as PayPal, AmazonPay, American Express, Apple Pay, and even three-part installment payments (Scalapay).

When you confirm your order, the corresponding amount will be immediately debited from your card.

To avoid any problems during payment, we recommend checking with your bank to ensure your payment method is operational. If everything is in order, please do not hesitate to contact us at client@lilimargo.com if you need assistance. We are available to answer all your questions and assist you with your procedures.