General terms and conditions of sale
Last updated on 01/03/2021

The products of the Lili Margo range (the "Products") are offered for sale on the website shop accessible at (the "Site"). This Site is published by LILI MARGO, 14 rue Ernest Renan, 92130, Issy-les-Moulineaux, France (833 348 659 RCS Nanterre) (hereinafter referred to as "LILI MARGO"). The shop of the Lili Margo website (the "Shop") is the official online shop of Lili Margo brand products.

The Products that you purchase on the Shop are exclusively sold at retail and are intended for end consumers. We reserve the right to consider as null and void any order that does not correspond to a retail sale or to reduce the quantities. If you wish to make a purchase in a professional context, we invite you to contact LILI MARGO by clicking here or by telephone on +33 (1) 71 54 71 86.

Sales made on this Site are reserved for adults or minors who have been authorised by their legal representative to make a purchase on the Site. We reserve the right at any time to ask you to provide us with proof of identity attesting to your age or the authorisation of your legal representative. We reserve the right not to respond to your order if you do not respond to the above request.

We invite you to read these General Terms and Conditions of Sale ("GTS") as well as the legal notices and conditions of use of the Site (available here) and our privacy policy (available here) which govern the navigation on the Site and the collection and processing of your personal data.

The purchase of Products on the Kitshop implies the consultation and full and complete acceptance of these General Terms and Conditions of Sale, which you acknowledge having read beforehand. You will therefore be led to actively accept them when you place your order. LILI MARGO reserves the right to modify these Terms and Conditions of Sale at any time, the Terms and Conditions of Sale applicable to an order nevertheless remaining those applicable at the time the said order is placed.

In the course of your purchases, we will be led to exchange with you electronically. By purchasing online, you agree that all communication between us will be electronic and that, unless required by law to be in writing, all our exchanges will have the same value as exchanges made by registered mail with acknowledgement of receipt.

  1. Our products

The Products offered for sale and their characteristics are those set out on the Site. Only this information shall be deemed to apply to the Products. Do not rely on any other web site or information source to describe the Products.

The Products comply with current French legislation. LILI MARGO shall not be held liable in the event of failure to comply with the laws in the country where the Product(s) is/are delivered and it is your responsibility to check with the local authorities in the country of delivery regarding the possibility of shipping or using the Products in said country.

  1. Your personal account

When you place your first order, you can create a user account with username and password.

It is your responsibility to ensure that your password is preserved and kept confidential, as the operations carried out on the Site through your account are deemed to be carried out by you. As soon as you become aware of any misappropriation or unauthorised use of your password, please inform us immediately by clicking here [link to the Contact Us page of the Site] or by email to so that we can take appropriate action.

You will be able to access within your account a summary of the orders you have placed over the last 12 months. You will also find your electronic invoices in pdf format. Please note that an invoice is only available once the payment of the order has been confirmed.

  1. Orders

To place an order you must click on "Add to cart" and go to the checkout page. Please note that the contents of your basket may be subject to an expiry date. Any order will necessarily imply unconditional acceptance of these Terms and Conditions of Sale and you must confirm this by ticking the appropriate box before validating your basket. Before confirming your order, you have the opportunity to check your basket, its total price and the information provided by you, to correct any errors or to make the desired changes (in particular in terms of the Products ordered or the quantities in your basket).

In order to make a purchase of Products, you must provide your name and address, telephone number, e-mail address, payment information and any other information required. You must also give us a valid delivery address (we do not accept deliveries to post office boxes or automated parcel distribution centres) and be an authorised holder or holder of a valid debit/credit card or a valid Paypal account in the case of payment by these methods of payment.

You agree that your orders constitute an offer to purchase the Products listed in your order under these T&Cs. Each order shall be deemed to constitute a separate sale. All orders are subject to confirmation by LILI MARGO, which may not be refused unless there are legitimate reasons, including in particular a possible fraudulent order or non-payment of your previous orders.

  1. Order Processing and Conclusion of the Contract

Once your order has been validated, a printable and saveable summary will be displayed on the Site and you will receive an acknowledgement of receipt of your order by e-mail to the e-mail address you have provided. This e-mail will include your identity and contact details, details of the Products ordered, the delivery times, costs and any restrictions on orders, the amount of the order including all taxes, and confirmation of payment. This e-mail does not constitute an acceptance of the order, but only the confirmation that LILI MARGO has received it.

LILI MARGO retains ownership of the Products until full payment of the price, including shipping costs. In the event of a payment incident, you undertake to return the Products received upon first request.

Sales on the Site are carried out within the limits of available stocks. LILI MARGO will make every effort to ensure that the Products that you wish to order on the Site are available.

In the event of unavailability of a Product, you are generally informed directly when you place your order by a message on the Site. However, given the concomitance of orders or links with logistics, it is possible that we may not be able to check the availability of Products immediately and that we will only inform you of this after validation of your order and before delivery. In this case, you will be informed by e-mail.

If the Product that you have ordered is unavailable, the sale between you and LILI MARGO will NOT be formed under the Product concerned and this Product will not be referred to in the Dispatch Confirmation e-mail that will be sent to you. In the event of partial cancellation of your order after it has been placed, you will be delivered the available Products and you will be refunded the price of the ordered Products that are not available as soon as possible and at the latest within 30 days of your payment.

Once your order has been placed and paid for, you can no longer cancel it, subject to your right of withdrawal provided for in Article 10 below.

  1. Prices, Shipping, Fees and Taxes

The prices of the Products appear on the pages presenting each Product and its characteristics when you place your order, in the summary of your order before payment and in the e-mail confirming receipt of your order. The prices displayed are inclusive of all taxes but exclude shipping and delivery costs.

Once the order has been validated and paid for, it will be sent to the address that you will have provided by the postal services or by a specialised service provider (the "Carrier") according to the option that you will have selected. The amount of the shipping charges depends on the place of delivery and the shipping method selected by you.

Shipping and delivery costs will appear on your order before you confirm and pay for it. You will then, if necessary, be able to change your delivery method. The shipping and delivery costs and the corresponding VAT will be indicated separately in the order confirmation e-mail.

  1. Payment

Any order placed on the Shop implies payment. Orders are payable in euros including all taxes and any bank charges remain at your expense, including in the event of cancellation of the sale.

Payment must be made by credit card (Visa or Mastercard) or Paypal. For credit cards (Visa, MasterCard), an "authorisation" is required at the time of payment. Failing receipt of the required authorisation, LILI MARGO will cancel your order. The payment of your purchase will be deemed to have been made by the credit card concerned once LILI MARGO has sent you the Shipping Confirmation e-mail.

In any event, LILI MARGO reserves the right to refuse any order in the event of (i) suspicion as to the unprofessional nature of the purchase, (ii) total or partial non-payment of one of your previous orders or of your order.

  1. Delivery

The delivery time is mentioned when you place your order. Delivery in France generally takes place within 48 working hours (excluding Saturdays, Sundays and public holidays) from the sending of the Order Receipt Confirmation e-mail, provided that your payment has been received before 3 p.m. on the day of the order. This deadline is given as an estimate. In any case, the delivery time cannot exceed 30 working days from the date of the Order Receipt Confirmation e-mail. For deliveries abroad, delivery times vary according to the country of destination.

In the event that the letterbox is missing or insufficient in size, you will receive a delivery notice informing you of the possibility of collecting your parcel from a given post office or of contacting the Carrier again to agree a new delivery date. You are informed that the period of conservation of the parcel by the Carrier is limited to a minimum of 10 days and that after this period the parcel will be returned to us.

In this case you will be reimbursed for your order minus the shipping and delivery costs. The same will apply in the event of an error in the delivery address.

LILI MARGO reserves the right to modify the Carrier in charge of the delivery of your order and, in this case, no additional costs will be charged to you compared to your initial request.

Each delivery will be preceded by the sending by e-mail of the corresponding invoice, which you can also find in your personal account as indicated in article 2 of these GTC.

LILI MARGO shall not be held responsible for the delay or failure to execute the sale in the event of force majeure, i.e. in the event of an event beyond its control, including but not limited to war, acts of terrorism, strikes, national or local states of emergency, transport failure, power or service breakdowns, earthquakes or other natural disasters.

If the Products you have received do not correspond to those you have ordered, or if your order is incomplete or damaged during transport, you must express any necessary reservations upon delivery and contact LILI MARGO's Customer Service Department [link to the Contact Us page] by e-mail or by telephone on +33 (1) 80 22 94 84 for any assistance required.

If the maximum delivery time (30 days) is exceeded, you have the possibility to denounce the order to LILI MARGO's Customer Service (contact us here) by e-mail or by telephone on +33 (1) 80 22 94 84 to obtain all the assistance required. You will then be reimbursed for your order, including delivery costs, within 14 days of receipt of the cancellation of your order, to the exclusion of any other compensation.


Any delay in delivery must be indicated as soon as possible to LILI MARGO's Customer Service Department by e-mail by clicking here or by telephone on +33 (1) 80 22 94 84 so that we can carry out the ad hoc enquiries with the Carrier as soon as possible. If, during these investigations, the parcel is found and unless you have launched the denunciation of your order, the parcel will be redirected to the delivery address mentioned in the order. If the order is lost, we will send you a new order at our expense, unless the Products are no longer available, in which case we will reimburse you.


  1. Reception and transfer of risks

Each delivery is deemed to be made as soon as the Products have been made available to you by the Carrier. The transfer of risks relating to the Products will take place at this time.

It is your responsibility to check the good condition of the package and the conformity of its contents with your order. Any damaged package must be refused by you at the time of delivery and left unopened with the Carrier. You must indicate your refusal and the reasons for it on the delivery slip. In the case of delivery by colissimo, you must return the package to the post office unopened and expressly inform the post office of the non-conforming state of the package within 2 days of receipt of the package. At the same time, you must inform us by clicking here or by telephone on +33 (1) 80 22 94 84 as soon as possible.

Any product that is missing from your order or damaged must be reported to Customer Service by clicking here [link to the Contact Us page] or by telephone on +33 (1) 71 54 71 86. The latter may request any information relating to your identity or that of the recipient of the order and carry out any necessary verification.

  1. Legal Warranties

You have legal guarantees in accordance with the following provisions:

Article L.211-4 of the Consumer Code

The seller is obliged to deliver goods in conformity with the contract and is liable for any defects in conformity existing at the time of delivery.

He shall also be liable for defects in conformity resulting from packaging, assembly instructions or installation when this was made under his responsibility or under the terms of the contract.

Article L.211-5 of the Consumer Code

To be in conformity with the contract, the property must :

  1. 1. Be fit for the use normally expected of a similar good and, where appropriate :

- correspond to the description given by the seller and possess the qualities that the seller has presented to the buyer in the form of a sample or model;

- present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, the producer or his representative, in particular in advertising or labelling ;

  1. Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the knowledge of the seller and accepted by the latter.

Article L.211-9 of the Consumer Code

In the event of a lack of conformity, the buyer chooses between repair or replacement of the goods.

However, the seller may not proceed according to the buyer's choice if this choice entails a cost which is manifestly disproportionate to the other method, taking into account the value of the goods or the importance of the defect. In such a case, the seller is obliged to proceed, unless this is impossible, according to the method not chosen by the buyer.

Article L.211-10 of the Consumer Code

If the repair and replacement of the goods is impossible, the buyer may return the goods and receive the price back or keep the goods and receive part of the price back.

The same faculty is open to him:

  1. If the solution requested, proposed or agreed in application of Article L. 211-9 cannot be implemented within one month of the buyer's complaint ;
  2. Or if this solution cannot be without major inconvenience to the latter, given the nature of the property and the use he is seeking.

However, the sale may not be rescinded if the lack of conformity is minor.

Article L.211-12 of the Consumer Code

The action resulting from the lack of conformity is time-barred after two years from the delivery of the goods.

Article 1641 of the Civil Code

The seller is bound by the guarantee on account of hidden defects of the item sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it or would only have paid a lower price for it if he had known about them.

Article 1648 1§ of the Civil Code

The action resulting from redhibitory defects must be brought by the purchaser, within a period of two years following the discovery of the defect.

Please keep your order confirmation/invoice for the Products as proof of purchase to activate the guarantees.

  1. Right of Withdrawal 

10.1 Right of withdrawal

You have a period of 14 days from the day of delivery of your order to retract your order without giving any reason and without penalty except for the cost of return which will be at your expense.

The cooling-off period expires 14 days after the day on which you, or a third party other than the Carrier and designated by you, come into physical possession of the items.

To exercise your right of withdrawal, you must inform us by sending an email to or a registered letter with acknowledgement of receipt by email, informing us of your decision to withdraw from this contract by means of an unequivocal declaration, of which we will acknowledge receipt. You may use the model withdrawal form below, but this is not obligatory.

Model withdrawal form: (Fill in and return this form only if you wish to withdraw from the contract)

At LILI MARGO, 14 rue Ernest Renan, 92130, Issy-les-Moulineaux. For customers in France, you can also send an e-mail to ;

I/We ( ) hereby ( ) inform you that I/we ( ) renounce/waiver my/our ( ) contract of sale for the following properties ( )

- Ordered on ( )/received on ( ),

- Name of the consumer(s),

- Address of the consumer(s),

Date and Signature of the consumer(s) (only if this form is on paper),

In order for the withdrawal period to be respected, it is sufficient that you send your communication concerning the exercise of your right of withdrawal before the expiry of the withdrawal period.

Please note that you can exercise your right of retraction for each Product included in your order independently. However, please note that the Products sold under the labels "Duo", "Trio", "Complete Routine" or "The Whole Range" constitute, with regard to your right of retraction, a single and unique product. You may therefore only exercise your right of retraction with regard to these Products for ALL the Products included under these labels.

From the date of receipt by you of our message acknowledging receipt of your decision to retract, you will then have a period of 14 days to return the Products to us complete, in their original unopened packaging, with the packaging intact, accompanied by the return slip sent by email. If you do not return the Products within this time limit, the order will be deemed to be definitive and no reimbursement will be made, except in the cases provided for in these General Terms and Conditions of Sale.

We reserve the right to refuse any return of Products whose original packaging and/or packaging would be open or damaged.

10.2 Effects of withdrawal

In the event of withdrawal on your part, we will reimburse you in full, including delivery costs up to the standard delivery charges (even if you have chosen a more expensive method of delivery) and as soon as possible without exceeding 14 days from the day we receive the Products returned in their original condition. The acceptance or refusal of the returned Products will be notified to you by email. We will proceed with the refund using the same means of payment that you used for the initial transaction and this refund will not incur any costs for you.

  1. Independence of clauses

If any provision of these T&Cs is unlawful, void or for any reason unenforceable, that provision shall be deemed severable from these T&Cs and shall not affect the validity and enforceability of the remaining provisions.

  1. Limitation of liability

LILI MARGO shall not be held liable for its obligations under these GCS in the event that their non-performance is the result of an event constituting force majeure, i.e. an event meeting the criteria set by the case law of the Court of Cassation and the legislation, due to a third party even if foreseeable, or due to the fault of the buyer.

  1. No waiver

The fact that one of the parties does not claim from the other party a breach of any of the obligations referred to in these GTC shall not be interpreted as a waiver of the obligation in question.

  1. Contact details

We are at your disposal to assist you with any questions or complaints regarding your purchases from the Kitshop.

Concerning orders and deliveries in metropolitan France :

You may contact LILI MARGO by e-mail ( or by telephone on +33 (1) 80 22 94 84 from Monday to Friday between 9:00 am and 6:00 pm, except on public holidays, or in writing to LILI MARGO, 14 rue Ernest Renan, 92130, Issy-les-Moulineaux.

  1. Applicable law

The General Terms set out herein and any sale of Products by LILI MARGO within Lili Margo's Boutique du sire Lili Margo shall be governed by French law.

  1. Language

These General Terms and Conditions of Sale have been drawn up in French and English. In case of ambiguity, the French version will prevail.