Terms & Conditions
GENERAL TERMS AND CONDITIONS OF SALE
Last updated on 10/09/2021
The products of the Lili Margo range (the " Products ") are offered for sale on the website shop accessible at the address http://www.lilimargo.com/fr/ (the " Site "). This site is published by LILI MARGO, 14 rue Ernest Renan, 92130, Issy-les-Moulineaux, France (833 348 659 RCS Nanterre) (hereinafter referred to as " LILI MARGO "). The shop on the Lili Margo website (the " Shop ") is the official online store for Lili Margo brand products.
The Products that you purchase on the Store are sold exclusively at retail and intended for end consumers. We reserve the right to void any order that is not retail or to reduce the quantities ordered. If you wish to make a professional purchase, we invite you to contact LILI MARGO click here or by phone at +33 (1) 71 54 71 86.
Sales on this Site are reserved for people of legal age or minors who have the authorization of their legal representative to make a purchase on the Site. We reserve the right at any time to ask you to provide us with proof of identity attesting to your age or the authorization of your legal representative. We reserve the right not to fulfil your order if you do not comply with the above request.
The purchase of Products on the Store implies the consultation and full acceptance of these Terms and Conditions of Sale, which you acknowledge having read beforehand. You will therefore have to actively accept them when placing your order. LILI MARGO reserves the right to modify these Terms and Conditions at any time, but the Terms and Conditions applicable to an order remain those applicable at the time the order is placed.
In the course of your purchases, we will have to communicate with you electronically. By making online purchases, you agree that all communication between us will be electronic and that, unless otherwise required by law, all exchanges between us will have the same value as exchanges made by registered mail with return receipt.
- Our products
The Products offered for sale and their characteristics are those shown on the Shop. Only this information is deemed to be valid for the Products. Do not rely on any other website or any other source of information for their description.
The Products comply with current French legislation. LILI MARGO cannot be held responsible for any failure to comply with the legislation of the country to which the Product is delivered and it is your responsibility to check with the local authorities in the country of delivery to determine whether the Products can be delivered or used in that country.
- Your personal account
When you place your first order, you can create a user account with username and password. This is only required if you wish to join our "Ambassador" program (click here to become an Ambassador). It is your responsibility to ensure the preservation and confidentiality of your password, the operations carried out on the Site through your account being deemed to be carried out by you. As soon as you become aware of any misappropriation or unauthorized use of your password, please inform us immediately by click here or by phone at +33 (0) 1 71 54 71 86 so that appropriate measures can be implemented.
In your account, you will be able to access a summary of the orders you have placed over the last 12 months, your status as a result of our Ambassador program, as well as the sales made by people who have used your promotional code and your earnings.
You will also find your electronic invoices in PDF format. You can print this invoice by going to the "My Activity" section and selecting the order concerned. Please note that an invoice is only available once the payment of the order has been confirmed.
To place an order you must click on "Add to cart" then go to the payment page. Please note that the contents of your basket may be subject to an expiry date. Any order will necessarily be deemed to be an unconditional acceptance of these GTC and you must confirm this by ticking the appropriate box before validating your basket. Before confirming your order, you have the possibility to check your basket, its total price and the information provided by you, to correct any errors or to make the desired changes (particularly in terms of Products ordered or quantities in your basket).
In order to make a purchase of Products, you will need to provide your name and address, telephone number, e-mail address, payment details and any other information required. You will also need to provide us with a valid delivery address (we do not accept deliveries to P.O. Boxes or automated parcel delivery centres) and be the authorised holder of a valid debit/credit card or a valid Paypal account if paying by these methods.
You agree that your orders constitute an offer to purchase the Products listed in your order under these T&Cs. Each order is deemed to constitute a separate sale. All orders are subject to confirmation by LILI MARGO, which cannot be refused unless there are legitimate reasons, including a possible fraudulent order or payment defaults on your previous orders.
- Order processing and contract conclusion
Once your order has been validated, a printable and recordable summary will be displayed on the Site and you will receive an acknowledgement of receipt of your order by e-mail to the e-mail address you have provided. This e-mail will contain your identity and contact details, details of the Products ordered, the delivery times and any restrictions on orders, the amount of the order including all taxes, and confirmation of payment. This e-mail does not constitute acceptance of the order, but only confirmation that LILI MARGO has received it.
LILI MARGO retains ownership of the Products until full payment has been received, including shipping costs. In the event of a payment incident, you agree to return the Products received on first request.
Sales on the Site are made within the limits of available stocks. LILI MARGO makes every effort to ensure that the Products you wish to order on the Site are available.
If a Product is not available, you are generally informed directly when you place your order by a message on the Site. However, due to the concomitant nature of orders or logistics, we may not be able to immediately check the availability of Products and may only inform you after your order has been confirmed and before delivery. In this case you will be informed by e-mail.
If the Product you ordered is unavailable, the sale between you and LILI MARGO will NOT be formed for the Product concerned and this Product will not be included in the Shipment Confirmation e-mail sent to you. In case of partial cancellation of your order after it has been placed, you will be delivered the available Products and you will be refunded the price of the unavailable Products ordered as soon as possible and at the latest within 30 days of your payment.
Once your order has been placed and paid for, you may not cancel it, subject to your right of withdrawal under Article 10 below.
- Prices, Shipping, Charges and Taxes
The prices of the Products appear on the pages presenting each Product and its characteristics when you place your order, in the summary of your order before payment and in the e-mail confirming receipt of the order. The prices displayed are inclusive of all taxes but exclusive of shipping and delivery costs.
Once the order has been validated and paid for, it is sent to the address that you have given by the postal services or by a specialised service provider (the " Carrier ") depending on the option that you have selected. The amount of the shipping costs depends on the place of delivery and the shipping method selected by you.
The shipping and delivery charges will appear on your order before you proceed to its confirmation and payment. You will then have the opportunity to change your delivery method if necessary. The shipping and delivery costs and the corresponding VAT will be indicated separately in the order confirmation e-mail.
All orders placed on the Shop imply payment. Orders are payable in Euros, all taxes included, and any bank charges remain at your charge, including in the event of cancellation of the sale.
Payment must be made by credit card (Visa or Mastercard) or Paypal. For credit cards (Visa, MasterCard), an "authorization" is required at the time of your payment. If we do not receive the required authorization, LILI MARGO will cancel your order. Payment for your purchase will be deemed to have been made from the credit card concerned once LILI MARGO has sent you the Shipment Confirmation e-mail.
In any case, LILI MARGO reserves the right to refuse any order in the event of (i) suspicion of the non-professional nature of the purchase, (ii) total or partial non-payment of one of your previous orders or of your order.
The delivery time is mentioned when you place your order. Delivery in France generally takes place within 48 working hours (excluding Saturdays, Sundays and public holidays) from the date of sending of the e-mail confirming receipt of the order, provided that your payment has been received before 3 p.m. on the day of the order. This time is given as an estimate. In all cases, the delivery time may not exceed 30 working days from the date of sending the e-mail confirming receipt of the order. For deliveries abroad, delivery times vary according to the country of destination.
In the event of absence or insufficient size of the letterbox, you will receive a notice informing you of the possibility of collecting your parcel from a given post office or of contacting the Carrier again to agree on a new delivery date. You are informed that the duration of conservation of the parcel by the Carrier is limited to a minimum of 10 days and that after this period the parcel will be returned to us.
In this case, you will be reimbursed for your order after deduction of the shipping and delivery costs. The same will apply in the event of an error in the delivery address.
LILI MARGO reserves the right to change the Carrier in charge of the delivery of your order and, in this case, no additional costs will be charged to you compared to your initial request.
Each delivery will be preceded by the sending by e-mail of the corresponding invoice that you will also be able to find in your personal account as indicated in article 2 of these GTC.
LILI MARGO cannot be held responsible for delays or failures in the execution of the sale in case of force majeure, i.e. in case of events beyond its control, such as war, acts of terrorism, strikes, national or local emergencies, transport failures, power or service failures, earthquakes or other natural disasters.
If the Products you have received do not correspond to those you ordered, or if your order is incomplete or damaged in transit, you must make any necessary reservations at the time of delivery and contact LILI MARGO's Customer Service Department [link to Contact Us page] by e-mail or by telephone on +33 (1) 71 54 71 86 to obtain all the assistance required.
If the maximum delivery time (30 days) is exceeded, you may report the order to LILI MARGO's Customer Service (firstname.lastname@example.org) by e-mail or by phone at +33 (1) 71 54 71 86 to obtain all the assistance required. You will then be reimbursed for your order, including delivery costs, within 14 days of receipt of the cancellation of your order, to the exclusion of any other compensation.
Any delay in delivery must be reported as soon as possible to LILI MARGO's Customer Service by e-mail by clicking here or by telephone on +33 (1) 71 54 71 86 so that we can carry out ad hoc investigations with the Carrier as soon as possible. If during these investigations, the package is found and unless you have initiated the denunciation of your order, the package will be redirected to the delivery address mentioned in the order. If the order is lost, we will send you a new order at our expense unless the Products are no longer available, in which case we will refund you.
- Receipt and transfer of risk
Each delivery is deemed to have been made as soon as the Products have been placed at your disposal by the Carrier. The transfer of risks relating to the Products will take place at this moment.
It is your responsibility to check that the package is in good condition and that its contents correspond to your order. Any damaged package must be refused by you at the time of delivery and left unopened to the Carrier. You must indicate your refusal and the reasons for it on the delivery note. In case of delivery by colissimo, you will have to bring back the unopened parcel to the Post Office and expressly report to the Post Office the non-conforming state of the parcel within 2 days of the reception of the parcel. At the same time you must inform us by clicking here or by phone at +33 (1) 71 54 71 86 as soon as possible.
Any product missing from your order or damaged must be reported to Customer Service Click here or by phone at +33 (1) 71 54 71 86. The latter may ask for any information relating to your identity or that of the recipient of the order and proceed with any necessary verification.
- Legal Guarantees
You have legal guarantees in accordance with the following provisions:
Article L.211-4 of the Consumer Code
The seller is obliged to deliver goods in conformity with the contract and is responsible for any defects in conformity existing at the time of delivery.
He is also responsible for defects in conformity resulting from the packaging, the assembly instructions or the installation when the latter has been put at his charge by the contract or has been carried out under his responsibility.
Article L.211-5 of the Consumer Code
To be in conformity with the contract, the goods must
- Be fit for the purpose usually expected of similar goods and, where appropriate :
- correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;
- have the qualities that a buyer may legitimately expect in view of the public statements made by the seller, the producer or his representative, particularly in advertising or labelling;
- Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.
Article L.211-9 of the Consumer Code
In case of lack of conformity, the buyer chooses between repairing or replacing the goods.
However, the seller may not proceed according to the buyer's choice if this choice entails a cost that is clearly disproportionate to the other option, given the value of the goods or the importance of the defect. He is then obliged to proceed, unless this is impossible, according to the method not chosen by the buyer.
Article L.211-10 of the Consumer Code
If the repair and replacement of the goods are impossible, the buyer may return the goods and have the price returned or keep the goods and have part of the price returned.
The same option is open to him:
- If the solution requested, proposed or agreed upon pursuant to Article L. 211-9 cannot be implemented within one month of the buyer's complaint;
- Or if this solution cannot be implemented without major inconvenience for the buyer given the nature of the goods and the use he is seeking.
The resolution of the sale cannot be pronounced if the lack of conformity is minor.
Article L.211-12 of the Consumer Code
The action resulting from the defect of conformity is prescribed by two years as from the delivery of the good.
Article 1641 of the Civil Code
The seller is bound by the warranty for hidden defects of the thing sold which make it unfit for the purpose for which it was intended, or which reduce this use so much that the buyer would not have acquired it or would have given a lower price if he had known.
Article 1648 1§ of the Civil Code
The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect.
Please keep your order confirmation/invoice for the Products as proof of purchase in order to activate the guarantees.
- Right of withdrawal
10.1 Right of withdrawal
You have a period of 14 days from the date of delivery of your order to withdraw from the contract without giving any reason and without penalty, except for the cost of returning the goods, which will be charged to you.
The withdrawal period expires 14 days after the day on which you, or a third party other than the Carrier and designated by you, take physical possession of the items.
To exercise your right of withdrawal, you must inform us by sending an email to email@example.com or a registered letter with acknowledgement of receipt, informing us of your decision to withdraw from this contract by an unequivocal statement, which we will acknowledge by e-mail. You can use the model withdrawal form below, but this is not mandatory.
Sample Cancellation Form (Complete and return this form only if you wish to cancel the contract)
To LILI MARGO, 14 rue Ernest Renan, 92130, Issy-les-Moulineaux. For customers in France, you can also send an e-mail to firstname.lastname@example.org ;
I/We ( ) hereby inform you that I/we ( ) hereby waive my/our ( ) contract of sale for the following goods ( )
- — Ordered on ( )/received on ( ),
- — Name of consumer(s),
- — Address of consumer(s),
Date and Signature of the consumer(s) (only if this form is written on paper),
In order to comply with the withdrawal period, it is sufficient for you to send your communication concerning the exercise of your right of withdrawal before the expiry of the withdrawal period.
Please note that you can exercise your right of withdrawal for each Product in your order independently. However, please note that Products sold under the headings "Duo", "Trio", "Complete Routine" or "Whole Range" constitute a single product for the purposes of your right of withdrawal. You can therefore only exercise your right of withdrawal for ALL the Products included under these headings.
As from the reception by you of our message acknowledging receipt of your decision to withdraw, you will then have a period of 14 days to return the Products to us complete, in their original unopened packaging, with the return form sent by email. If you do not return the Products within this period, the order will be considered final and no refund will be possible except in the cases provided for in these GTC.
We reserve the right to refuse any return of Products whose original packaging and/or packaging would be opened or damaged.
10.2 Effects of withdrawal
In the event of your withdrawal, we will give you a full refund, including delivery costs, up to the level of standard delivery costs (even if you have chosen a more expensive delivery method) and as soon as possible, but not later than 14 days from the day we receive the returned Products in their original condition. You will be notified by email of the acceptance or rejection of the returned Products. We will issue a refund using the same payment method you used for the original transaction and there will be no charge to you for this refund.
- Independence of terms
If any provision of these terms and conditions is found to be unlawful, void or for any reason unenforceable, that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions.
- Limitation of liability
LILI MARGO cannot be held responsible for its obligations under these GTCs in the event that their non-performance is the result of an event constituting force majeure, i.e. an event meeting the criteria set by the case law of the French Supreme Court and legislation, the act of a third party even if it is foreseeable, or the fault of the buyer.
The fact that one of the parties does not claim from the other party a breach of any of the obligations referred to in these GTC shall not be interpreted as a waiver of the obligation in question.
- Contact details
We are at your disposal to assist you with any question or complaint concerning your purchases on the Shop.
For orders and deliveries in France :
You can contact LILI MARGO by e-mail (email@example.com) or by phone at +33 (1) 71 54 71 86 from Monday to Friday between 9:00 am and 6:00 pm, except on public holidays, or by writing to LILI MARGO, 14 rue Ernest Renan, 92130, Issy-les-Moulineaux.
- Applicable law
The present General Terms and Conditions of Sale and any sale of Products made by LILI MARGO within the Lili Margo website Boutique are governed by French law.
The present Terms and Conditions of Sale have been drawn up in French and English. In case of ambiguity, the French version shall prevail.