Terms and Conditions

Last updated on 10/08/2022

Lili Margo brand products (the "Products") are offered for sale on the website store accessible at the address http://www.lilimargo.com/fr/ (the "Site"). This site is published by LILI MARGO, 99 rue Paul Vaillant Couturier, 92240, Malakoff, France (833 348 659 RCS Nanterre) (hereinafter referred to as "LILI MARGO"). The online store of Lili Margo website (the "Store") is the official online store for Lili Margo brand products.

The Products you purchase from the Store are exclusively sold at retail and intended for end consumers. We reserve the right to consider null and void any order that does not correspond to a retail sale or to reduce the quantities thereof. If you wish to make a purchase for professional purposes, we invite you to contact LILI MARGO by clicking here or by phone at +33 01 80 22 94 86.

Sales made on this Site are reserved for individuals of legal age or minors with the authorization of their legal representative allowing them to make a purchase on the Site. We reserve the right at any time to request proof of identity proving your age or the authorization of your legal representative. We reserve the right not to respond to your order if you do not comply with the above request.

We invite you to read these General Sales Conditions ("GSC") as well as the legal notices and terms of use of the site (available here) and our privacy policy (available here) that govern navigation on the Site as well as the collection and processing of your personal data.

The purchase of Products from the Store implies the consultation and full acceptance of these GSC, which you acknowledge having read beforehand. You will be required to actively accept them when placing your order. LILI MARGO reserves the right to modify these GSC at any time, with the GSC applicable to an order remaining those applicable at the time of placing said order.

We will be required to communicate with you electronically in the context of your purchases. By using online purchases, you accept that all communication between us takes place electronically and that, unless a legal provision requires written communication, all our exchanges have the same value as exchanges made by registered mail with acknowledgment of receipt.


The Products offered for sale and their characteristics are those appearing on the Boutique. Only this information is deemed valid for the Products. Do not rely on any other website or any other source of information regarding their description.

The Products comply with current French legislation, and LILI MARGO's liability cannot be engaged in case of non-compliance with the legislation of the country in which the Product will be delivered, and it is your responsibility to check with the local authorities of the delivery country the possibilities of delivery or use of the Products in that country.


When you place your first order, you can create a user account with a username and password. This is only mandatory if you wish to join our "#LMClub" program. It is your responsibility to ensure the preservation and confidentiality of your password, as operations carried out on the Site through your account are deemed to be carried out by you. As soon as you become aware of any misuse or unauthorized use of your password, please immediately notify us by clicking here or by phone at +33 01 80 22 94 86 so that appropriate measures can be taken.

Within your account, you can access a summary of the orders you have placed in the last 12 months, your status as it results from our Ambassador program, as well as sales made by people who have used your promo code and your earnings.

You will also find your electronic invoices in PDF format. You can print this invoice by going to the "My Activity" section and selecting the relevant order. Please note that an invoice is only available when the payment for the order is confirmed.


To place an order, you must click on "Add to Cart" and then proceed to the checkout page. Please note that the contents of your cart may be subject to a time limit. Any order will constitute an unconditional acceptance of these General Terms and Conditions (GTC), and you must confirm this by checking the appropriate box before finalizing your cart. Before confirming your order, you have the option to review your cart, its total price, and the information provided by you, correct any errors, or make any desired modifications (including the ordered Products or quantities in your cart).

In order to make a purchase of Products, you must provide your name and address, phone number, email address, information about the payment method, and any other required information. You must also provide a valid delivery address (we do not accept deliveries to P.O. boxes or automated parcel distribution centers) and be an authorized holder of a valid debit/credit card or have a valid PayPal account if paying by these payment methods.

You agree that your orders constitute an offer to purchase the Products listed in your order under these GTC. Each order is deemed to be a separate sale. All orders are subject to confirmation by LILI MARGO, which cannot be refused except for legitimate reasons, including possible fraudulent orders or payment issues in your previous orders.


Once your order is validated, a printable and savable summary will be displayed on the Site, and you will receive an order confirmation email at the email address provided by you. This email will include your identity and contact information, the details of the ordered Products, delivery times, any order restrictions, the order amount including all taxes, and payment confirmation. This email does not constitute an acceptance of the order but only confirms that LILI MARGO has received it. The order confirmation email does not guarantee the availability of the products or the confirmation of the order.

LILI MARGO retains ownership of the Products until full payment, including shipping costs, is received. In case of non-payment or payment issues, we reserve the right to ask you to return the received products.

Sales on the Site are made within the limits of available stock. LILI MARGO makes every effort to ensure that the Products you wish to order from the Boutique are available.

In case of unavailability of a Product, you are usually informed directly when placing your order through a message on the Site. However, due to the simultaneous nature of orders or links to logistics, we may not be able to immediately verify the availability of the Products, and we may inform you after the validation of your order and before delivery. In this case, you will be notified by email.

If the Product you ordered is unavailable, the sale between you and LILI MARGO will NOT be concluded for the respective Product, and that Product will not be mentioned in the Shipping Confirmation email sent to you. In case of partial cancellation of your order after it has been placed, you will receive the available Products, and you will be refunded for the price of the ordered Products that are unavailable as soon as possible and no later than within 30 days of your payment.

Once you have placed and paid for your order, it cannot be canceled unless you exercise your right of withdrawal in accordance with Article 10 below.


The prices of the Products are displayed on the pages presenting each Product and its characteristics when you place your order, in the order summary before payment, and in the email confirmation of the order receipt. The displayed prices include all taxes but exclude shipping and delivery costs. Unless stated otherwise, all prices displayed on our Store are in euros.

Once the order is validated and paid for, it is shipped to the address you provided by postal services or a specialized provider (the "Carrier") according to the option you selected. The amount of shipping costs depends on the delivery location and the shipping method you choose.

The shipping and delivery costs will be displayed on your order before you proceed with its confirmation and payment. At that point, if necessary, you will have the opportunity to modify your delivery method. The shipping and delivery costs, along with the corresponding VAT, will be indicated separately in the email confirmation of the order receipt.

Please note that international orders may be subject to customs fees and local taxes, which will be the responsibility of the buyer.


Any order placed on the Store implies payment. Orders are payable in euros, including all taxes, and any bank charges are your responsibility, including in case of cancellation of the sale.

Payment must be made by credit card (Visa or Mastercard) or Paypal. For credit cards (Visa, MasterCard), an "authorization" is required during your payment. An 'authorization' is a check made by your bank to ensure that you have sufficient funds to make the purchase. In the absence of the required authorization, LILI MARGO will cancel your order. Payment for your purchase will be deemed to have been made from the relevant credit card as soon as LILI MARGO has sent you the Confirmation of Shipment email.

Credit card or Paypal transactions are secure thanks to advanced encryption technologies.

In any case, LILI MARGO reserves the right to refuse any order in case of (i) suspicion of a non-professional nature of the purchase, (ii) total or partial non-payment of one of your previous orders or your current order.


The delivery time is mentioned when placing your order. Delivery in France generally takes place within 48 business hours (excluding Saturdays, Sundays, and holidays) from the sending of the Confirmation of Order Receipt email, provided that your payment has been received before 3:00 pm on the same day as the order. This timeframe is provided as an estimate. In any case, the delivery time cannot exceed 30 business days from the sending of the Confirmation of Order Receipt email. For international deliveries, the timelines may vary depending on the destination country.

In case of absence or insufficient mailbox size, you will receive a notice of delivery attempt informing you of the possibility to pick up your parcel at a specified post office or to contact the Carrier to arrange a new delivery date. You are informed that the parcel retention period by the Carrier is limited to a minimum of 10 days, and after this period, the parcel will be returned to us.

In this case, you will be refunded for your order, minus shipping and delivery charges. The same applies in case of an error in the delivery address.

LILI MARGO reserves the right to change the Carrier responsible for delivering your order, and in this case, no additional fees will be charged to you beyond your initial request.

Each delivery will be preceded by the email sending of the corresponding invoice, which you can also find in your personal account as indicated in Article 2 of these GTC.

LILI MARGO cannot be held responsible for delays or non-performance of the sale in case of force majeure, including events beyond its control, including but not limited to war, acts of terrorism, strikes, national or local emergencies, transport failures, power or service outages, earthquakes, or other natural disasters.

If the Products you received do not correspond to what you ordered, or if your order is incomplete or damaged during transportation, you must make all necessary reservations upon delivery and contact LILI MARGO's Customer Service by clicking here, by email (service.client@lilimargo.com), or by phone at +33 01 80 22 94 86 for all required assistance.

In case of exceeding the maximum delivery time (30 days), you have the option to denounce the order to LILI MARGO Customer Service (service.client@lilimargo.com) by email or by phone at +33 01 80 22 94 86 to obtain all required assistance. You will then be refunded for your order, including delivery costs, within 14 days from the receipt of the denunciation of your order, excluding any other compensation.

Any delivery delay must be reported as soon as possible to LILI MARGO's Customer Service by email by clicking here or by phone at +33 01 80 22 94 86 so that we can promptly conduct the necessary investigations with the Carrier. If, during these investigations, the parcel is found, and unless you have initiated the denunciation of your order, the parcel will be re-routed to the delivery address specified in the order. If the order is lost, we will send you a new order at our expense unless the Products are no longer available, in which case we will refund you.


Each delivery is deemed to be made as soon as the Products have been made available to you by the Carrier. The transfer of risks related to the Products will occur at this moment.

It is your responsibility to check the condition of the package and the conformity of its contents to your order. Any damaged package must be refused by you at the time of delivery and left unopened with the Carrier. You must indicate your refusal and the reasons on the receipt form. In the case of delivery by Colissimo, you must return the package to La Poste unopened and expressly report to La Poste the non-conforming condition of the package within 2 days of receiving the package. At the same time, you must inform us by clicking here or by phone at +33 01 80 22 94 86 as soon as possible.

Any product that is missing from your order or is damaged must be reported to the Customer Service by clicking here or by phone at +33 01 80 22 94 86. The Customer Service may request any information regarding your identity or that of the order recipient and carry out any necessary verification.


You have legal guarantees in accordance with the following provisions:

"- The consumer has a period of two years from the delivery of the goods to obtain the implementation of the legal guarantee of conformity in case of a non-conformity defect. During this period, the consumer is only required to establish the existence of the non-conformity defect and not its date of occurrence.

- When the sales contract of the goods provides for the provision of digital content or digital services continuously for a period exceeding two years, the legal guarantee applies to this digital content or digital service throughout the provided supply period. During this period, the consumer is only required to establish the existence of the non-conformity defect affecting the digital content or digital service and not its date of occurrence.

- The legal guarantee of conformity requires the professional, if necessary, to provide all necessary updates to maintain the conformity of the goods.

- The legal guarantee of conformity gives the consumer the right to repair or replace the goods within thirty days of his request, at no cost and without major inconvenience to him.

- If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

- If the consumer requests the repair of the goods but the seller insists on replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.

- The consumer can obtain a reduction in the purchase price by keeping the goods or terminate the contract and receive a full refund against the return of the goods if:

  • The professional refuses to repair or replace the goods;
  • The repair or replacement of the goods takes place after a period of thirty days;
  • The repair or replacement of the goods causes major inconvenience to the consumer, especially when the consumer incurs permanent costs for the return or removal of the non-conforming goods, or if the consumer incurs installation costs for the repaired or replacement goods;
  • The non-conformity of the goods persists despite the unsuccessful attempt by the seller to bring the goods into conformity. The consumer also has the right to a reduction in the price of the goods or the termination of the contract when the non-conformity defect is so serious that an immediate price reduction or contract termination is justified. The consumer is not required to request the repair or replacement of the goods beforehand.

- The consumer does not have the right to terminate the sale if the non-conformity defect is minor.

- Any period of immobilization of the goods for repair or replacement purposes suspends the remaining guarantee until the delivery of the repaired goods.

- The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the Consumer Code.

- The seller who obstructs in bad faith the implementation of the legal guarantee of conformity is liable to a civil fine of a maximum amount of 300,000 euros, which can be increased to 10% of the average annual turnover (Article L. 241-5 of the Consumer Code).

- The consumer also benefits from the legal warranty for hidden defects in accordance with Articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This warranty entitles to a price reduction if the goods are kept or a full refund against the return of the goods."



You have a period of 14 days from the day of delivery of your order to withdraw without giving any reason and without penalty, except for the return costs which will be at your expense.

The withdrawal period expires 14 days after the day you, or a third party other than the Carrier and designated by you, physically take possession of the items.

To exercise your right of withdrawal, you must inform us by sending an email to service.client@lilimargo.com or by registered letter with acknowledgment of receipt, informing us of your decision to withdraw from this contract by an unequivocal statement, and we will acknowledge receipt by email. You can use the withdrawal form template below, but this is not mandatory.

Withdrawal form template: (Fill in and return this form only if you wish to withdraw from the contract)

To LILI MARGO, 99 rue Paul Vaillant Couturier, 92240, Malakoff. For customers in France, you can also send an email to service.client@lilimargo.com;

I/we (     ) hereby inform you that I/we (   ) withdraw from my/our (   ) contract for the sale of the following goods (     )

— Ordered on (   )/received on (     ),

— Name of the consumer(s),

— Address of the consumer(s),

Date and Signature of the consumer(s) (only if this form is on paper),

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of your right of withdrawal before the withdrawal period has expired.

Please note that you can exercise your right of withdrawal for each Product in your order independently. However, please note that Products sold under the labels "Duo," "Trio," "Quartet," "Complete Routine," or "Entire Range" constitute, in terms of your right of withdrawal, a single product. Therefore, you can exercise your right of withdrawal for ALL Products included under these labels.

From the receipt by you of our message acknowledging receipt of your withdrawal decision, you will have a period of 14 days to return to us, at your expense, the complete Products, in their unopened original packaging, in intact packaging, accompanied by the return form sent by email. In the absence of a return within the specified period, the order will be deemed final, and no refund will be possible except as provided in these GTC.

A partial refund may also be applied due to depreciation of the Product(s), resulting from handling other than that necessary to establish the nature, characteristics, and proper functioning of the concerned Product(s), especially due to damage to the original packaging and/or packaging.


In the event of your withdrawal, we will refund you in full, including delivery costs up to the standard delivery costs (even if you have chosen a more expensive delivery method), without exceeding 14 days from the day we receive the returned Products in their original condition. Acceptance or refusal of the returned Products will be notified to you by email. We will proceed with the refund using the same means of payment as you used for the initial transaction, and this refund will not incur any costs for you.


If any provision of these Terms and Conditions is found to be unlawful, void, or for any reason unenforceable, that provision will be deemed severable from these Terms and Conditions and will not affect the validity or enforceability of the remaining provisions.


LILI MARGO shall not be held liable for its obligations under these T&Cs in the event that their non-performance results from a force majeure event, namely an event meeting the criteria set by the jurisprudence of the Court of Cassation and the legislation, the actions of a third party, even if foreseeable, or the fault of the buyer.


The fact that one party does not assert, to the other party, a failure to comply with any of the obligations mentioned within these General Terms and Conditions shall not be construed as a waiver of the obligation in question.


Nous sommes à votre disposition pour vous assister pour toute question ou réclamation concernant vos achats sur la Boutique.

Concernant les commandes et livraisons en France métropolitaine :

Vous pouvez contacter LILI MARGO par e-mail (service.client@lilimargo.com) ou par téléphone au +33 01 80 22 94 86 du lundi au vendredi entre 9 h 00 et 18 h 00, à l'exception des jours fériés ou par écrit à LILI MARGO, 99 rue Paul Vaillant Couturier, 92240, Malakoff.


These General Terms and Conditions of Sale and any sale of Products made by LILI MARGO within the Boutique of the Lili Margo website are governed by French law.


In case of a dispute that may arise in the interpretation and/or execution of these terms or in connection with these General Conditions of Sale, you may choose to resort to conventional consumer mediation, with the mediator designated by LILI MARGO: AME Conso: https://www.mediationconso-ame.com/

Furthermore, the European Commission provides consumers with an online platform for dispute resolution accessible at the following address: http://ec.europa.eu/consumers/odr/.

In case of failure of this mediation procedure or if you wish to bring a competent court to resolve the relevant dispute, the rules of the Code of Civil Procedure shall apply.


These General Terms and Conditions of Sale have been established in both French and English languages. In case of ambiguity, the French version shall prevail.

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